These conditions explain the commitments attached to an account and our two-deposit welcome pack. Read them together with the offer instructions shown when you sign up or accept a promotion. Ask us to explain anything unclear before depositing.
Start with your own identity
You must be 18 or over and hold only one account. Enter accurate personal information, use payment details belonging to you and protect your password. Do not share access with another person. If you cannot sign in, seek help with the existing account instead of opening another one.
Keep the pack and its obligations together
We offer a first-deposit 100% match, up to £1,000 + 200 free spins. The second-deposit match is 100%, up to £200 + 50 free spins. Across both stages, the pack reaches up to £1,200 + 250 free spins. The minimum qualifying deposit is £20, and the welcome pack is available once per account.
Bonus wagering is 35x the bonus amount. Winnings produced by free spins are credited as bonus funds under that requirement. A maximum stake per spin applies during bonus wagering; consult the offer conditions before playing. Bonus funds should not be assumed ready for immediate withdrawal.
Allow the payout checks to finish
Before the first withdrawal, we check identity, address and payment-method evidence. Verification usually takes 24–48 hours. Payment delivery timings begin after approval and differ by method. Keep the account details consistent and respond to requests for clarification through the account process.
Raise a complaint with clear details
Contact our English-speaking team through live chat or e-mail if you wish to complain. Describe the account event, the condition involved and the outcome you are seeking. Retain the relevant information for your discussion. We do not promise a complaint deadline here. Avoid further spending while a condition remains unclear, and use our safer gambling controls whenever you need to pause.